A note is not public
- Open the note in the admin area.
- Make sure that its state is Published.
- Examine its expiration time.
- Examine its password and private-site controls.
An unlisted note remains readable by URL. A draft or note in Trash is not public.
A connection does not work
- Open Profile and find the connection or key.
- Make sure that it is active.
- Check that its permissions include the action.
- Create a new key if the old key is lost.
A scoped key cannot create another key. See the operation reference for interface details.
A download stopped
- Check the available disk space on your device.
- Start the download again.
- Open the ZIP to make sure that its files are readable.
Jot does not resume an interrupted ZIP. An unreadable media file can stop the export.
You need help
Send the operation name, time, and error message to [email protected]. Do not send an API key or note password.